You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to cancel the purchase by means of a clear statement (such as a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, which is not required.
You can also electronically complete and submit the model withdrawal form or any other unequivocal statement on our website. If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of the receipt of such revocation.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of the cancellation If you withdraw the purchase, we have sent you all the payments we have received from you, including delivery charges (except for the additional costs that result from choosing a different delivery method than the standard delivery we offer ), immediately and no later than fourteen days from the date on which the notification of your cancellation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal The right of withdrawal does not apply to custom or customized pieces of jewelry